GoldLinx Ventures LLC is committed to delivering high-quality service to all stakeholders—property owners, partners, and residents. We value your feedback and take all complaints seriously. This policy outlines how you can raise concerns and how we will address them.

1. Purpose

This policy ensures all complaints are handled professionally, transparently, and in a timely manner. We aim to resolve issues efficiently while using feedback to improve our services.

2. Who Can File a Complaint?

Complaints can be submitted by:

Property owners or managers

Corporate guests/residents

Business partners

Vendors or service providers

3. What Qualifies as a Complaint?

A complaint may include, but is not limited to:

Maintenance delays or unresolved property issues

Communication breakdowns

Breach of contract or service agreement

Guest behavior concerns

Billing or payment disputes

4. How to File a Complaint

Complaints can be submitted through any of the following channels:

Email: support@goldlinxventures.com

Phone: 877-465-3788

Mail: 5450 University Ave #1037, San Diego, CA 92105

Online Form: (Insert form link if applicable)

Please include your full name, contact details, property address (if applicable), a detailed description of the issue, and any supporting documents.

5. Response Time

Acknowledgment: Within 2 business days

Initial Investigation: Within 5 business days

Resolution: Typically within 10–15 business days, depending on complexity

6. Confidentiality

All complaints are handled confidentially, and personal details will only be shared with those directly involved in resolving the issue.

7. Escalation

If you are unsatisfied with the initial resolution, you may request that the matter be escalated to a senior manager for further review. We will provide a final written response outlining the decision.

8. Continuous Improvement

Every complaint is reviewed not only for resolution but also to identify potential service improvements. Your feedback helps us grow stronger and serve you better.